2026 Release Wave 1 · Apr – Sep 2026
Dynamics 365 Contact Center
Dynamics 365 Contact Center
Release Plan Explorer
Every planned feature in one interactive view — filter by area, track what’s already live, and jump straight to Microsoft’s official docs for each capability.
40Total features
17Generally available
7In public preview
16Coming up
General availability by month
AdminReleased
Support average wait time in messaging API channels
General availabilityJun 19, 2026
AdminReleased
Manage users through Microsoft Entra security groups
General availabilityJul 24, 2026
AdminPlanned
Use enhanced customer-first direct callbacks
General availabilityJul 2026
AdminReleased
Service Operations Agent to accelerate setup, onboarding, and config verification
Public previewApr 24, 2026
General availabilityJul 9, 2026
Copilot & AIReleased
Evaluate multiple conversations using Quality Evaluation Agent
General availabilityMay 1, 2026
Copilot & AIPlanned
Use enhanced real-time translation
Public previewSep 2026
Copilot & AIPlanned
Use voice biometrics to authenticate for increased security
Public previewAug 2026
General availabilitySep 2026
Copilot & AIReleased
Enable real-time voice agents for voice-driven interactions
General availabilityApr 27, 2026
Copilot & AIPlanned
Use agentic simulations to evaluate contact center setup
Public previewJul 2026
IVRPlanned
Equip voice agents with custom voice
Public previewAug 2026
General availabilityOct 2026
OmnichannelPlanned
Use representatives for commercial proactive engagement
General availabilitySep 2026
OmnichannelReleased
Use SMS channel to engage with customers proactively
General availabilityApr 30, 2026
OmnichannelPreview live
Consult and transfer securely for PSTN numbers and IVR
Public previewMar 16, 2026
General availabilityJul 2026
OmnichannelReleased
Use enhanced dial pad for DTMF tones
General availabilityApr 1, 2026
OmnichannelReleased
Use consent-based recording of voice calls
General availabilityMay 8, 2026
OmnichannelReleased
Use Infobip as an SMS channel
General availabilityMay 12, 2026
OmnichannelPlanned
Certify Contact Center for Windows 365 virtual computers
Public previewAug 2026
General availabilitySep 2026
OmnichannelPlanned
Role-based enforcement for recording and transcription downloads
General availabilitySep 2026
OmnichannelPlanned
Use headset to answer calls and hang up in Contact Center
General availabilitySep 2026
OmnichannelPlanned
Handle duplicate callback requests in overflowing queues
General availabilityAug 2026
OmnichannelPlanned
Use data masking to protect customer data
General availabilitySep 2026
OmnichannelPlanned
Split recordings speaker-wise in closed conversation view
General availabilityAug 2026
OmnichannelPlanned
Identify your customers with enhanced authentication
General availabilitySep 2026
OmnichannelPlanned
Delight your customers with the enhanced chat widget
Public previewJul 2026
General availabilitySep 2026
Service RepReleased
Use pinned contacts and queues during consult and transfer
General availabilityJun 5, 2026
Service RepReleased
Cancel voice consult with external number
General availabilityApr 13, 2026
SupervisorPreview live
Boost efficiency with real-time streaming analytics
Public previewJun 22, 2026
SupervisorReleased
Provide real-time coaching with Quality Assurance Agent
General availabilityJun 30, 2026
SupervisorReleased
Track segment-level metrics across queues
General availabilityJun 30, 2026
RoutingPreview live
Bullseye routing with user groups to orchestrate conversations
Public previewJul 9, 2026
General availabilityAug 2026
RoutingReleased
Update representative presence on missed or rejected notifications
General availabilityMay 1, 2026
RoutingPreview live
Overflow actions to protect experience for direct inward calls
Public previewJun 30, 2026
General availabilityAug 2026
RoutingPlanned
Average wait-time diagnostics for wait-time predictions
General availabilityAug 2026
RoutingPreview live
Handle waiting conversations when queues close or become unstaffed
Public previewJun 20, 2026
General availabilityAug 2026
RoutingReleased
Queue availability data from representative availability APIs
General availabilityApr 30, 2026
RoutingPreview live
Assign conversation to the expert who engaged the customer previously
Public previewJun 30, 2026
RoutingPreview live
Orchestrate conversation distribution with AI-powered playbooks
Public previewApr 30, 2026
General availabilityAug 2026
WorkforcePlanned
Automate shift rotations for consistent workforce coverage
Public previewJun 2026
General availabilityJul 2026
WorkforceReleased
Analyze adherence history to optimize workforce planning
General availabilityJun 5, 2026
WorkforceReleased
Enable evaluation retries and improve error handling
General availabilityJul 24, 2026
Data source: Microsoft Learn — 2026 release wave 1 planned features. Delivery timelines may change and projected functionality may not be released. Dates marked ✓ are already generally available or in public preview.